Frequently Asked Questions
Answers to common questions about MaZip and its services.
1. Services
What kind of service is MaZip?
MaZip operates patent-based product divisions and technology services including ICEC case evaluation verification, bankruptcy and rehabilitation guidance, and AI applications.
Is registration required?
The MaZip company website does not require registration. Login requirements for individual platforms follow each service's policy.
2. Login and Use
How do I log in with email?
On a platform that requires login, enter your email address and the password associated with that email.
I forgot my password.
Use the password reset function on the relevant platform's login screen.
Can I use the service on multiple devices?
You may use the same email account on multiple devices where permitted by the individual service policy.
3. Fees and Payment
How can I check service fees?
Fees and included features are displayed on the payment screen and service information page for each paid platform.
When can I use a service after payment?
Services are generally available immediately after payment unless the applicable service states additional processing conditions.
Are refunds available?
Refunds may be restricted after delivery of an immediately executed customized electronic service begins. Review the displayed refund terms before payment.
4. Customer and Partnership Inquiries
How do I make a customer inquiry?
Use the Contact Us page or email ceo@maapcs.net.
How do I submit a partnership inquiry?
Send OEM/ODM, manufacturing, distribution, or technology partnership inquiries through the Contact Us page or by email.
How long does a response take?
Inquiries are reviewed in order, and responses are generally provided on business days.
5. Privacy and Security
What personal information is collected?
Only the minimum information necessary for inquiries and service provision is processed. Additional information is entered voluntarily.
Do you use advertising tracking?
The MaZip company website does not use external advertising tracking tools.
Is access information collected?
Minimum information such as IP address, access logs, and browser details may be generated for stability and security.
How long is information retained?
Inquiry and partnership information is retained for three years from receipt, unless a longer period is required by law.
6. Platform Use
What is ICEC case evaluation verification?
It is a patent-based service that controls AI output through rules and structure, verifies cases, claims, evidence, and submitted materials, and issues verification certificates.
How are verification certificates provided?
Issuance, download limits, and availability periods follow the terms displayed on the ICEC platform.
Is data stored on the server?
MaZip applies a minimum-storage principle and processes data only within the scope necessary for each service.
What should I do if an error occurs?
Send the service name, time of occurrence, and screen details through the Contact Us page or by email.
What is the document generation service?
It generates reference documents from verification results using fixed templates and sentence structures. It is not legal advice or a legal document, and the user must make the final review and submission decision.
7. Notice
For additional assistance, use the Contact Us page.